Swiss engineering at home around the globe

Feel free contact us to choose one of our packages


Customer Service Levels

Basic

Comfort

Full

Knowledge keeping

Long-term system configuration management

Long-term system configuration management

Long-term system configuration management

Spare parts availability

List price discounted

List price discounted

List price discounted

Helpdesk support 24/7

E-Mail & Phone access

E-Mail & Phone access

E-Mail & Phone access

Remote support

Trouble shooting

Trouble shooting

Reconfiguration & Adaptation

Onsite support

 

Trouble shooting

Reconfiguration & Adaptation

Repair services

 

Flat rate

Flat rate

Preventive services

 

 

Lifecycle management

Consulting services

 

 

Customer specific

 

 

Knowledge keeping

As a general precondition to provide long-term support, Schmid Telecom Zürich keeps the expertise on the installed voice communication system. For the correct configuration management, you are invited to report all relevant modifications of the installed voice communication system to Schmid Telecom Zürich.

Spare parts availability

You have the advantage to order from Schmid Telecom Zürich any spare parts based on a list price discounted.

Helpdesk support 24/7 

In case of any problem with your voice communication system you are entitled to ask for support by Schmid Telecom Zürich. The service is understood as all support actions necessary by Schmid Telecom Zürich to get your voice communication system operational again.

Remote support (Trouble shooting)

Remote access to the voice communication system may be used to support trouble shooting analysis and corrective maintenance actions. It typically includes the remote access to the supervision application of the management system to gain information about system status from the alarm list, the event logs and system log files.

Remote support (Reconfiguration & Adaptation) 

Technical assistance for system reconfiguration is included in the “Full” service level. Remote access to the management systems may be used to support remote system reconfiguration. The system parameters of your voice communication system have an essential impact on the functional behavior of the system. Schmid Telecom Zürich supports you on these critical system parameters of your voice communication system to assure your operation.

Onsite support (Trouble Shooting) 

Onsite support for trouble shooting is included in the “Comfort” service level. If a problem cannot be satisfactory solved from remote an on-site support is initiated. The onsite support is performed to your full satisfaction by the worldwide team of Schmid Telecom Zürich.

Onsite support (Reconfiguration & Adaptation) 

Onsite support for system reconfiguration is included in the “Full” service level. In addition to remote reconfiguration assistance, local support for complex reconfigurations by an experienced team member from Schmid Telecom Zürich is supported.

Repair services 

During the warranty period the repair of hardware is free of charge. Any other repair work is included in the “Comfort” and “Full” service level. In case of the “Basic” service level repair fix costs are granted.

Preventive services 

Preventive services are included in the “Full” service level. To guarantee the operational safety, periodic safety assessments and particular safety checks after modifications of the hardware architecture are recommended. A system performance assessment is envisaged in the maintenance agreement if considered necessary for safe operation of the voice communication system. The assessment is performed at the customer’s premises.

Consulting services 

Consulting services are included in the “Full” service level. The experienced team by Schmid Telecom Zürich is available for any consulting services. This shall support you for any decision on operational, technical and strategic planning. 

Price

The annual price for the services defined is calculated in relation to the total original purchase price of your voice communication system.

We are looking forward serving you.